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Terms Of Service


Registration as a customer on the Website is free and does not oblige you to purchase anything. You must register with Telios Bookstore before placing your first order online. 

Registration and/or use of our Website constitute your acceptance and agreement to be bound by the terms of our Website. To register you will be required to provide certain personal information,  which is protected by our privacy policy. 

When registering with Telios Bookstore as a customer, you will be required to provide an email address and a password. Please keep your password private as Telios Bookstore accepts no liability for any damages suffered or losses incurred from the use or misuse of your account. 

All account details can be modified on your account profile on our website. 


Telios Bookstore has made every effort to display the Products on the Website as accurately as possible, including: the images that represent a visual depiction of the Product; features and descriptions that pertain to the Product; and specifications in respect of the Product. However, the actual Product delivered may be subject to variations in appearance, as the Product’s packaging and appearance may differ over time. 

If you are not satisfied with the Physical Products delivered then you may return such Physical Products subject to our return and refund policy. Digital Products such as e-books cannot be returned or refunded. 

Telios Bookstore may occasionally suggest, from time to time, related Products to the Product that you are viewing on the Website. These related Products are only indicative and not an exhaustive list. Telios Bookstore shall not be liable in the event that you purchase a related Product which you do not require and/or is not suitable for your specific requirements. 

The Products displayed on the Website are subject to availability and will be delivered within the areas as determined by Telios Bookstore. Available delivery areas are identified at the checkout process. It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. Telios Bookstore will not be liable for any Product damage/loss or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by the customer. 

Telios Bookstore cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, we will endeavour to contact you based on the information provided at registration, and either offer the option to cancel the order or reduce the quantities, where applicable. If we are unable to supply every item ordered or in the quantities ordered and cannot contact you then you nevertheless agree to accept delivery and make payment for those items correctly delivered.

Telios Bookstore cannot guarantee availability of purchased Digital Products on our website at all times. While we will endeavour to ensure all Purchased Products can be accessed by the Purchaser when desired, Digital Products may be temporarily unavailable due to unavoidable circumstances. In such instances, Telios Bookstore will endeavour to restore availability as soon as possible without incurring any liability whatsoever.

You can contact us on the channels of communication indicated on our Website contact page to enquire about any Digital Product you are unable to access.


All prices displayed on the Website are valid and effective for the moment that they are viewed. Telios Bookstore reserves the right, without prior notice, to discontinue or change pricing or specifications of products offered on this Website without incurring any liability whatsoever.

You will be charged the prices that are reflected on the Website, subject to availability. The prices include applicable taxes. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. 

Prior to delivery or confirmation from Telios Bookstore that the Products are ready for collection by you, Telios Bookstore shall be entitled to process the order once successful confirmation of payment has been made. 

All payments made shall be processed by Telios Bookstore and our payment service providers dependent on your payment mode of choice. Your personal information required for the payment transaction shall be provided by you to our payment service providers in order for the payment transaction to be processed. 


Telios Bookstore will not accept any orders where Telios Bookstore identifies an inadvertent and obvious error in the prices of Products or the description of any of the Products on the Website

By submitting an order to buy Products, you:-

  • represent and warrant that you are over the age of 18 (eighteen) years;
  • represent and warrant that you are authorised to place the order, make payment for the order and that there are sufficient funds available for the mode of payment you’re using. 
  • represent and warrant that you have followed the payment instructions provided by our payment service providers;
  • consent to us providing your personal information to our third party payment providers, which is necessary to enable us to perform our obligations in terms of this Agreement. 

In order to protect our interests as well as yours, we may, but are not obliged to do so, scrutinise transactions to prevent fraud. Any transactions may be refused by Telios Bookstore if we are not satisfied that it is legitimate. 

In placing an order you will be required to select whether the Products ordered will be collected from a select location or whether you would like Telios Bookstore to deliver the Products to your specified delivery address. 

In the event that you wish to change your order from a collection to a delivery, Telios Bookstore will charge you an additional delivery fee.  

All your orders placed through the Website can viewed under the [“My Profile”  > “Order History”] tab. 

On receipt of your order, Telios Bookstore will send you an email describing the Products that you have ordered on the Website. This email shall confirm that Telios Bookstore has received your order, but does not represent any acceptance of your offer to purchase the Products contained in that order. Telios Bookstore is not legally obliged to provide the Products to you during the offer process.

The contract of sale between you and Telios Bookstore will only be completed when Telios Bookstore dispatches the Products to you. Any Products on the same order which have not been dispatched to you do not form part of that contract. 

Delivery and collection dates are only estimates, and as your order is processed you will be informed you if any outstanding Products on your order are unavailable or delayed for any reason.


Upon payment processing & confirmation, instructions on how to access to Digital Products such as e-books will be sent to you electronically via e-mail at no additional cost to you. To protect the intellectual property of authors on our platform, e-books cannot be downloaded but will be available through your Telios Bookstore account on our Website. 

It is the Customer’s responsibility to ensure that your device and any software used are suitable for accessing the Digital Products purchased on our Website. If you have technical difficulties accessing Digital Products after purchase, Telios Bookstore will endeavour to offer assistance as relates to the use of our Website and Products. Telios Bookstore will not incur any liability whatsoever for issues related to the Customer’s devices and software.

A delivery fee will be charged for each delivery order for Physical Products placed by you.

Telios Bookstore shall deliver to the delivery areas indicated at checkout. All deliveries are processed during business hours i.e. Monday to Friday 9 AM – 5 PM with the exception of Kenyan public holidays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically. 

You must ensure that the correct delivery address is provided to Telios Bookstore and Telios Bookstore shall not be liable for any deliveries made to an address incorrectly provided by you. In the event that you request your order to be delivered to multiple addresses, you will be charged additional delivery fees. 

Telios Bookstore and/or the Delivery Service Provider may be required to make multiple deliveries to your delivery address. In the event that Telios Bookstore and/or the Delivery Service Provider elects to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by Telios Bookstore of multiple dispatches to your delivery address. 

You hereby authorise Telios Bookstore to provide your personal information, including your name, delivery address and telephone number to our third party service provider (“Delivery Service Provider”) for the purpose of effecting the delivery. 

Telios Bookstore and/or the Delivery Service Providers deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main center. Outlying areas include farms, mines and townships.

Telios Bookstore and/or the Delivery Service Provider may contact you regarding your orders from time to time. 

It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. 

Should no-one be in attendance at the delivery address specified by you at the time of delivery, the Delivery Service Provider will return the Products. Telios Bookstore or the Delivery Service Provider will attempt to contact you to make new arrangements for delivery. Telios Bookstore reserves the right to charge an additional delivery fee should it be required under these circumstances.

Telios Bookstore or the Delivery Service Provider shall not be liable for any losses or damages suffered by any person, including you, as a result of any act or omission by Telios Bookstore or the Delivery Service Provider in delivering the Products to the delivery address. 

You warrant that the delivery address is suitable for entry by Telios Bookstore’s and/or its Delivery Service Provider’s vehicles and should a claim arise from damage to items such as driveways, overhead cables or walls, then you will be liable for such damages. 

You can contact us on the channels of communication indicated on our Website contact page to enquire about your order. 


Orders for Digital Products cannot be cancelled if payment has already been processed and Product access granted.

If for any reason you would like to cancel an order for a Physical Product or any part thereof, this may be done by contacting us through our communication channels available on our Website  contact page. You will only be able to cancel orders up to midnight two days prior to the date of delivery. 

You may return a Physical Product, at your cost, to Telios Bookstore provided you have the original receipt/proof of purchase and have complied with the required terms and conditions in our return and refund policy.


Telios Bookstore will refund a purchase for the exact amount paid minus delivery costs already incurred by Telios Bookstore.

Refunds will only be processed in accordance with the refund and returns policy. Telios Bookstore reserves the right to effect any refund in the exact manner in which you purchased the Products (for example, cash received refunded in cash and electronic funds transfer back into the account from which the deposit was initially received). 

A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.]

You can get more information in our Returns & Refunds Policy


Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery or collection. We will retain ownership in the Products until payment has been received in full. In respect of Deliveries, ownership will pass on offloading of the Products to the pavement.


You may review any of the Products on the Website. 

Telios Bookstore reserves the right to amend or delete any reviews which are deemed, in Telios Bookstore’s discretion, to be defamatory, discriminatory, obscene, offensive, threatening, abusive, harassing, harmful, hateful or which carries child pornography, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person’s personality rights. 

By submitting a Product review, Telios Bookstore may contact you in order to obtain further feedback from you in order to improve Products and services. 


Telios Bookstore may, from time to time, and in its sole discretion, offer Coupons to you which can be utilised for purchases of Products from the Website. 

There are two types of Coupons, a fixed amount voucher for a fixed discount, for example, KES 500 (five hundred Kenyan shillings) off your purchase (“Fixed Discount Coupon”) and a percentage discount, for example, 10% (ten) percent off your purchase (“Percentage Discount Coupon”). 

Coupons may only be available to be used on the Website and shall not be redeemable in any store unless otherwise specified in the Coupon terms and conditions. 

Coupons may only be applicable to particular Products purchased on the Website and may be limited to a certain number of Products sold. 

Each Coupon will include a discount voucher code which you will need to complete in order to redeem such Fixed Discount or Percentage Discount prior to completion of your purchase on the Website.                                                    

Each Coupon can only be utilised once and only for 1 (one) order and for 1 (one) account holder. 

Each Coupon may be subject to additional terms and conditions which will displayed on such Coupon and you may receive the Coupon via email, sms or in print. 

Each Coupon may have a validity date specifying by when the Coupon must be used. Failure to redeem the Coupon within the specified period shall result in the Coupon being void. 

Telios Bookstore reserves the right to cancel, correct, amend or reject a Coupon for any reason whatsoever and entirely within Telios Bookstore’s discretion. Furthermore, Telios Bookstore may offer a Coupon to a limited number of Users and accordingly a voucher code may not be active when you attempt to utilise such voucher code. In such an event, you cannot hold Telios Bookstore liable for such Fixed Discount or Percentage Discount which you may have earned had the Coupon been utilised earlier. 

Coupons cannot be exchanged or refunded for cash or any credit and no Customer has any right to receive a Coupon. 

Telios Bookstore shall not be liable for any damage or loss which you, or any third party, may suffer as a result of any loss, unauthorised usage or distribution of any Coupon. 

In the event that the voucher code does not accurately reflect the Fixed Discount or Percentage Discount when you are making payment, then please contact Telios Bookstore to ascertain if the Coupon is still valid. In the event that the Coupon is valid, then you will be entitled to cancel the order or utilise the Coupon on your next purchase, provided that the Coupon remains valid, has not expired or been cancelled by Telios Bookstore. 

You may, from time to time, be required to provide Telios Bookstore with the original communication containing the voucher code together with such additional information which Telios Bookstore may request from you. 

Questions about the Terms of Service should be sent to us at

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